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About tech mehindra company
Tech Mahindra is an Indian multinational technology company that provides information technology (IT) services and business process outsourcing (BPO) to clients across various industries. Here are some key details about Tech Mahindra:
Overview: Tech Mahindra Limited is a part of the Mahindra Group, a conglomerate based in India. It was founded in 1986 and is headquartered in Pune, Maharashtra, India.
Services: Tech Mahindra offers a wide range of services, including IT consulting, application development and maintenance, infrastructure management, network services, testing and quality assurance, digital transformation, business process outsourcing, and more.
They cater to clients in industries such as telecommunications, healthcare, banking and financial services, manufacturing, retail, and others.
Global Presence: Tech Mahindra has a global presence with offices and delivery centers across the Americas, Europe, Asia-Pacific, and the Middle East. They operate in more than 90 countries and have a diverse workforce comprising professionals from various nationalities.
Collaboration and Partnerships: Tech Mahindra collaborates with leading technology companies, including Microsoft, IBM, Cisco, SAP, Salesforce, and more. These partnerships help them deliver innovative solutions and leverage cutting-edge technologies.
Focus on Digital Transformation: Tech Mahindra places significant emphasis on digital transformation and assists clients in adopting technologies like cloud computing, artificial intelligence (AI), machine learning (ML), Internet of Things (IoT), blockchain, and analytics to drive business growth and efficiency.
Sustainability Initiatives: The company is committed to sustainability and has undertaken various initiatives to reduce its carbon footprint, promote renewable energy, and contribute to social causes through the Tech Mahindra Foundation.
Awards and Recognitions: Tech Mahindra has received numerous awards and accolades for its services and performance. These include recognition for its corporate governance practices, sustainability efforts, innovation, and customer-centric solutions.
It’s important to note that the information provided here is up to my knowledge cutoff in September 2021. For the most accurate and up-to-date information, it is recommended to visit Tech Mahindra’s official website or refer to reliable sources.
Tech mehindra telecalling job :
Tech Mahindra Telecalling Job Brief
Tech Mahindra is a leading global information technology company that offers innovative and customer-centric solutions to clients across various industries.
As part of its operations, Tech Mahindra often hires telecallers to provide effective communication and support to its customers.
Telecalling jobs at Tech Mahindra involve interacting with customers over the phone, addressing their queries, and providing solutions to their problems.
Responsibilities:
Customer Interaction: Telecallers at Tech Mahindra are responsible for handling inbound and outbound calls to interact with customers. They need to have excellent communication skills to effectively understand and address customer concerns.
Query Resolution: One of the key responsibilities of a telecaller is to resolve customer queries. This involves patiently listening to the customer’s problem, analyzing the situation, and providing accurate information or solutions.
Product Knowledge: Telecallers need to have a good understanding of the products and services offered by Tech Mahindra. They should be able to explain the features, benefits, and usage of various products to customers, ensuring that they are well-informed.
Complaint Handling: Dealing with customer complaints is an essential aspect of the telecaller’s role. They should be able to handle dissatisfied customers calmly, empathize with their concerns, and provide appropriate resolutions in a professional manner.
Upselling and Cross-selling: Telecallers are often required to promote additional products or services to customers. They should possess persuasive skills to effectively upsell or cross-sell offerings, thereby contributing to the company’s revenue growth.
Documentation: Maintaining accurate records of customer interactions, including call logs, complaints, and resolutions, is crucial. Telecallers need to be diligent in documenting relevant information for future reference and analysis.
Team Collaboration: Telecalling jobs at Tech Mahindra often involve working as part of a team. Telecallers should be able to collaborate with team members, share knowledge, and contribute to achieving team goals.
Quality Assurance: Ensuring high-quality customer service is paramount. Telecallers may be evaluated based on specific performance metrics, such as call quality, customer satisfaction, and adherence to company policies and procedures.
Skills and Qualifications:
Communication Skills: Strong verbal and written communication skills are essential for telecallers. They should be able to articulate information clearly, listen attentively, and convey messages effectively.
Customer Service Orientation: Telecallers should have a customer-centric approach, focusing on understanding and meeting customer needs. They should be patient, empathetic, and capable of providing satisfactory resolutions to customer issues.
Product Knowledge: A good understanding of Tech Mahindra’s products and services is crucial for telecallers. They should be well-versed in the features, functionalities, and benefits of various offerings to assist customers effectively.
Problem-solving Skills: Telecallers should possess strong problem-solving skills to address customer queries and complaints. They should be able to think critically, analyze situations, and provide appropriate solutions promptly.
Multitasking Abilities: Telecalling jobs often require multitasking capabilities. Telecallers should be able to handle multiple calls simultaneously, navigate computer systems, and document information accurately, all while ensuring a positive customer experience.
Teamwork: Collaboration and teamwork are important aspects of telecalling jobs. Telecallers should be able to work well with others, share knowledge and resources, and contribute to a positive team environment.
Stress Management: The role of a telecaller can be demanding, with challenging customer interactions and high call volumes. Telecallers should be able to manage stress effectively, stay calm under pressure, and maintain a professional demeanor.
Flexibility: Telecalling jobs may involve working in shifts, including evenings, nights, and weekends.
Why people choose telecalling jobs :
People choose telecalling jobs for a variety of reasons, including:
Flexibility: Telecalling jobs often offer flexible working hours, allowing individuals to choose shifts that suit their schedule. This flexibility is particularly appealing to students, individuals with family commitments, or those who prefer non-traditional working hours.
No Commute: Telecalling jobs can be done remotely, eliminating the need for a daily commute. This saves time and money on transportation expenses, and some people prefer the convenience of working from home.
Communication Skills Development: Telecalling jobs provide an opportunity to enhance communication skills, as employees engage in regular conversations with customers or clients over the phone. This can be valuable for individuals seeking to improve their verbal communication, persuasion, and customer service abilities.
Entry-Level Opportunities: Telecalling jobs are often entry-level positions, requiring minimal prior experience or qualifications. This makes them accessible to a wide range of individuals, including those who are starting their careers or looking to switch industries.
Commission or Incentive-Based Pay: Some telecalling jobs offer commission or incentive-based pay structures, where employees earn additional income based on their performance. This can be appealing to individuals who are motivated by financial rewards and are confident in their sales or persuasion abilities.
Industry Variety: Telecalling jobs are available in various industries, such as customer service, sales, market research, fundraising, and more. This allows individuals to choose a telecalling role that aligns with their interests or career goals.
Skill Transferability: The skills gained in telecalling jobs, such as communication, active listening, problem-solving, and empathy, are transferable to other roles and industries. This means that individuals can develop a foundation of valuable skills while working in a telecalling position, which can benefit their future career prospects.
It’s important to note that while telecalling jobs offer certain advantages, they may not be suitable for everyone. Some individuals may prefer face-to-face interaction or find the nature of telecalling repetitive or challenging. The decision to pursue a telecalling job ultimately depends on an individual’s personal preferences, career goals, and circumstances.
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